Terms and Conditions

Screen Warehouse Australia is referred to here in these terms and conditions as “we”, “us” or “our”. Your access to and use of this website constitute your agreement to the following terms and conditions. We reserve the right to modify this notice at any time, and your use of the Website after any changes will constitute your agreement to be bound by these Terms and Conditions as modified. We, therefore, recommend that you review these terms and conditions periodically.

Warranty

We offer a limited warranty that our products will be free from defects in material and workmanship for a period of one (1) year from the date of purchase. This does not apply to accidental damage, misuse, abuse, or product scratches.

  • Screen Warehouse Australia offers a limited warranty against corrosion on marine-grade 316 stainless steel mesh, a five (5) year limited warranty that will be honoured if the maintenance schedule is strictly followed.

  • Screen Warehouse Australia offers a one (1) year limited warranty on the lock and related hardware from the date of purchase.

  • Screen Warehouse Australia highly recommends installation by a licensed installer. Our specific security products are manufactured to Australian standards under our NSW Master Security License. They can no longer be set as secure unless installed by a licensed installer. They should be defined as Barriers or Safety, not security.
    Master Licence 000100057

Measuring & Deductions

Always measure from the outside looking in when providing the lock side for your screen door and measure the lock height from the bottom of the door.

The final fabrication size provided to Screen Warehouse Australia will be the exact size for the ordered items. If you are measuring an existing door or window, please provide the measurements accurately to the millimetre. If measuring for a new opening, follow the measuring guide provided within the Product Builder and make the deduction accordingly.

If at any time you are unsure about the measuring/ordering process, please call our office at (02) 8385 4553, or use email or online chat to clarify.

Measurement Errors

Please read our measurements guide to ensure your item fits perfectly. Our products are customised to your specifications. You need to make your own deduction; if unsure, please contact us first. We are not responsible if provided measurements are incorrect, resulting in products being incorrectly sized.

Colour Selection

The door frame and grille colours demonstrated on the product pages may not be an exact representation of the powder-coated aluminium frame colours that you have. We employ the most widely used and accepted industry colour terms and samples. Our colours should match your existing ones to the closest possible level. But if you require a 100% match, we recommend you request a sample. Please note “Color Choice” remains the buyer’s responsibility.

Cut Down

If your product is too big to fit, we offer a cutting service. Prices see the table below:

 
 
Item Name Cost (AUD incl GST) per Item
Flyscreen Windows $30
Flyscreen Doors $100
Security Door (All Types) $120

The customers will cover both-way shipping to ScreenWarehouse/back to customers. It is important to note that your product should be packed in the same way it was received to ensure it arrives safely at our factory. If the door does not arrive safely, the customer is responsible for damages.

Alternatively, you can notify us first and then drop off the item back at our factory.

Returns Policy

Screen Warehouse Australia offers custom-made security and screening products manufactured to your specific requirements. As such, we do not offer refunds for change of mind, incorrect colour selection, incorrect mesh selection, or incorrect frame size selection.

If your product is damaged in transit, we are responsible for the damage and will take the necessary steps to ensure you receive your product in perfect condition.

Order cancellation within 24 hours after purchase/order placement can be arranged via Office email: [email protected] or contact (02) 8385 4553.

Order Cancellation after 24 hours of original purchase time, a re-stocking fee for purchased materials (normally 50% of the product price) may be charged. However, if your order has already been manufactured, we cannot provide you with a refund.

Manufacturing Timeframe

The standard manufacturing timeframe is currently 3 – 14 working days from the date of purchase; this timeframe may be extended for the following reasons:

  • During peak periods

  • After promotional events

  • Supplier stock shortages

  • Delivery delays

Under any of these circumstances, Screen Warehouse Australia will contact the customer to advise of the delay and provide an estimated time of completion.

Nominated Pickup Dates

You can nominate a preferred pickup date when placing the order. We will do our best to fulfil your order before or on such a date. However, there is no guarantee that your order will be ready by the nominated date. Please contact the office and advise the date and only come to pick up when the order-ready notice is sent to you via email.

Screen Warehouse Australia will not be liable for any costs unless additional confirmation has been provided in writing by the office that your item will be ready by such a date.

Shipping, Risk, and Consumer Guarantees

8.1 Risk and Title: The risk in the goods passes to you upon dispatch from our warehouse. Legal title passes upon full payment being received by us.

8.2 Optional Complete Transit Protection: We offer optional “complete transit protection” at checkout. This is a service where, for a fee, we manage the entire process of claims for loss or damage during transit with our courier partners on your behalf and arrange replacements or refunds.

8.3 Consumer Guarantees Under the Australian Consumer Law (ACL): Our goods come with guarantees that cannot be excluded under the ACL.

  • (a) Goods Not Received: If your order is lost in transit and does not arrive, this represents a major failure to receive the goods you purchased. Your remedy for this failure is against us as the seller. You are entitled to choose a replacement or a refund under the consumer guarantees.

  • (b) Goods Received Damaged: If your order arrives in a damaged condition, your ability to seek a remedy may involve a claim against the carrier. Where you have not purchased our optional transit protection, you are responsible for lodging and managing that claim directly with the delivery service. We will provide reasonable assistance, such as proof of dispatch documentation.

8.4 Your Responsibilities: You must inspect goods for visible damage at the time of delivery and note any concerns on the courier’s proof of delivery document. Failure to do so may complicate any subsequent damage claim.

Freight

Screen Warehouse Australia employs various shipping companies and couriers to deliver your orders. Once dispatched, a tracking number will be sent to your email; you will be able to use online tracking to monitor the delivery of your items. Your order number provided should be quoted when contacting us in case your freight has not arrived within the estimated timeframe (please take weekends and public holidays into consideration).

Please leave instructions (Authority to Leave in a safe place) for couriers in situations when you are not able to receive the order in person. Additional fees may be applied if more than one delivery is required. In case you miss your delivery, please contact the delivery company to rearrange the delivery or pickup.

Our Website Services

Our prices are in Australian Dollars (AUD) and include GST. You must be 18 years or older to use our services. By making a purchase through our website, you agree that you are of legal age. We constantly update our pricing information, and we reserve the right to change prices at any time. If an order is placed, we reserve the right to cancel it if there are changes or errors in the pricing.

Site Access

  • Visitors to our website are granted a limited, revocable licence to access and use our content for personal, non-commercial use. This includes downloading copies of material (for example, onto a personal device) and storing it in any medium, as long as you don’t delete or change any copyright notices or other proprietary notices. Any other use of our content infringes our intellectual property rights.

  • You may not copy, reproduce, republish, distribute or display any of the content on this website without prior written permission from us, unless it is done so in accordance with the Copyright Act 1968 (Cth).

  • This licence does not include the right to use any data mining robots or similar extraction tools. We also forbid metatagging or mirroring of our website without prior written permission from us. We reserve the right to serve you with notice if we become aware that you are metatagging or mirroring our site.

Hyperlinks

  • From time to time, this website may contain hyperlinks to other websites. These links are provided for your convenience only, and we take no responsibility for the content or maintenance of any linked website. Any hyperlink on our website to another website does not imply our endorsement, support, or sponsorship of the operator of that website or of the information and/or products they provide.

  • If you wish to link to our website, you must do so at your own expense and without altering any of our website’s contents. This includes all intellectual property notices. You must also not frame or reformat any of our pages, files, images, text, or other materials.

Intellectual Property Rights

  • All content on this website, including applets, graphics, images, layouts and text is copyrighted and belongs to us or we have a licence to use those materials.

  • All trademarks, brands and logos which are used on this website are either owned by us or we have a licence to use them. Your access to this website does not give you permission to use these marks for any commercial purposes without our prior written consent.

  • All comments, feedback, suggestions, and ideas (collectively, “Comments”) that you provide to us through this website become our property. If we use your Comments in promoting our website or in any other way in the future, we will not be liable for any similarities that may arise from such use. You also agree that we are entitled to use your Comments for any commercial or non-commercial purpose without compensation or notification to you or any other individual who has submitted the Comments.

  • When you provide us with Comments, you confirm that you are responsible for the material’s content, legality, originality, and copyright.

Disclaimers

  • By using this website, you acknowledge that the information provided herein is of a general nature only and is not professional advice. You should use your own care and skill when accessing and using this information.

  • We take all due care in ensuring that our website is free of viruses, worms, Trojan horses, and/or malware; however, we are not responsible for any damage to your computer system which arises in connection with your use of our website or any linked website.

  • From time to time we may host third-party content on our website such as advertisements and endorsements belonging to other traders. Responsibility for the content of such material rests with the owner of that material and we are not responsible for any errors or omissions in such material.

  • Consumer Guarantees: Nothing in these Terms and Conditions is intended to exclude, restrict, or modify the consumer guarantees provided for by the Australian Consumer Law or any other right you may have under law which cannot be excluded.

Limitation of Liability

  • Our liability to you is governed by the Australian Consumer Law. To the extent permitted by law, where our liability is not governed by the ACL, our liability is limited to, at our option, the resupply of the services or the payment of the cost of resupply.

Indemnity

  • By using our site, you agree to indemnify and hold us harmless from all claims, actions, damages, costs and expenses including legal fees arising from or in connection with your use of our site.

Jurisdiction

  • These terms and conditions are to be governed by and interpreted in accordance with the laws of New South Wales, Australia. Any claim made by either party against the other which in any way arises out of these terms and conditions will be heard in New South Wales and you agree to submit to the jurisdiction of those Courts.

  • If any provision in these terms and conditions is invalid under any law, the provision will be restricted, contracted, interpreted or changed as necessary to render it valid but only to the extent necessary to achieve such validity. If necessary, the invalid provision will be deleted from these terms and conditions and the remaining provisions will remain in full force and effect.

Privacy Policy

  • We undertake to take all due care with any information including Comments that you may provide to us when accessing our site. However, we do not warrant and cannot guarantee the security of any information which you may provide to us. The information you transmit to us is entirely at your own risk, although we undertake to take reasonable steps to protect such information.

  • Our compliance with privacy legislation is set out in our separate Privacy Policy which may be accessed from our home page.